Refund and Returns Policy

Here’s a comprehensive Return and Refund Policy for Glitzana.com written in a formal and detailed style:

Return and Refund Policy for Glitzana.com

At Glitzana.com, we are committed to ensuring customer satisfaction. However, due to the nature of our imitation jewelry products, we have established the following return and refund guidelines. By making a purchase on our Website, you agree to the terms set forth in this policy.

1. Eligibility for Returns

1.1 Returns are accepted only under the following conditions:

The item is unused, unworn, and in its original condition.
The item is returned in its original packaging, including all tags, labels, and accessories.
The return request is initiated within 2 days from the date of delivery, as indicated by the tracking information.

1.2 Items that are not eligible for returns include:

Final sale items or clearance products.
Custom or personalized orders.
Earrings, for hygiene reasons.
Items damaged due to misuse, mishandling, or lack of proper care by the customer.

2. Return Process

2.1 To initiate a return, customers must contact our support team at Hello@Glitzana.com and provide the following details:

Order number.
Reason for the return.
Photos or opening parcel video of the item (if defective or damaged).

2.2 Once the return request is approved, you will receive instructions on how and where to ship the item. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

2.3 All returned items must be shipped within 2 days of receiving the return authorization. Glitzana.com is not responsible for returns lost or damaged during transit; we recommend using a trackable shipping service.

3. Inspection and Approval

3.1 Upon receipt of the returned item, our team will inspect the product to ensure it meets the eligibility criteria outlined above.
3.2 If the return is approved, we will process a refund or exchange as per your preference. Items failing the inspection process will not be refunded or exchanged and will be returned to the customer at their expense.

4. Refunds

4.1 Approved refunds will be processed to the original payment and the amount will be credited to your bank within 7 to 10 days.
4.2 Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
4.3 Original shipping charges, if applicable, are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect items).

5. Exchanges

5.1 Exchanges are permitted only for the same item in a different size or color, subject to availability.
5.2 If the desired replacement is unavailable, you may opt for a refund or store credit.

6. Defective or Damaged Items

6.1 If an item arrives defective or damaged, you must report it to our support team within 2 days of delivery.
6.2 You may be required to provide photographic evidence of the defect or damage.
6.3 In such cases, we will cover the return shipping costs and provide a full refund, replacement, or store credit, as agreed.

7. Non-Returnable Circumstances

7.1 Glitzana.com reserves the right to refuse returns or refunds under the following circumstances:

The product was not purchased directly from Glitzana.com.
The return request was initiated outside the allowed time frame.
The item was returned in a used or altered condition.

8. Cancellation Policy

8.1 Orders may be canceled within [Insert Number] hours of placement if the order has not yet been processed or shipped.
8.2 After the cancellation window has passed, orders cannot be canceled, but you may be eligible to initiate a return once the item is delivered.

9. Contact Information

For further assistance with returns or refunds, please contact us:
Email: Hello@Glitzana.com

Important Notes

Glitzana.com reserves the right to amend this Return and Refund Policy at any time without prior notice. Any changes will be effective upon posting on the Website. Customers are encouraged to review this policy periodically for updates.